БАКИЗОВА ЖӘНИЯ БІРЖАНҚЫЗЫ

Handling and developing 24/7 customer and courier partner support with the team in shifts. Helping with other things that come up, such as onboarding couriers, training restaurants, doing local marketing activities, and translations. Operational Monitoring and Analytics. Courier partners support. Maintaining a stable state of the city for efficient deliveries.

Handling incoming issues from agents: gathering information from logs, reproducing and forwarding issues to correct teams. Access management, Helping Support with credit card problems, fraud cases and other payment method investigations. Checking and solving issues with higher access rights, working with Ravelin, Jira and Confluence. Monitoring POS related issues and forwarding them to relevant teams.

Assist colleagues with resolving complex cases related to couriers, such as delivery issues, payment discrepancies, or customer complaints. Verify the cash balance with couriers, ensuring that the correct amount of cash is collected and offloaded. Take action to block couriers when necessary, such as when they violate company policies or engage in other activities. Contact potential couriers to recruit new talent and expand the courier network, advising and assisting couriers until their first orders at the onboarding process. Assistance to the operational team in A/B testing, forecasting and implementation of ideas for raising the acceptance rate of courier orders.

Installing and maintaining servers, computers and office equipment. Ensuring the security of corporate data of the company.